BROADCAST TRANSCRIPT:
A video taken by a community member showed a postal worker throwing a package onto a front porch — another our neighbor sent a photo showing a cluster of packages being left on the edge of the road.
It's a concern for more many neighbors on Facebook for the past several years.
25 News' Marc Monroy met with Ashley Jenkins, a Robinson native, who says she's seen it many times.
"I got a message saying my package was delivered and I looked everywhere. There was no packages. Sometimes we get in the back or the front porch but this time there was none," Jenkins said.
Where she ended up finding it, shocked her.
"The next day I come home from work and i see a package right where my trash cans lay," Jenkins said.
Jenkins ordered birthday supplies for her soon-to-be one-year-old daughter but the package was left uncovered and became damaged from rain.
It's also a problem for other neighbors in the area.
"A lady commented on my post saying she found her packages in the middle of the field," said Jenkins.
One person on Facebook saying her packages were delivered ripped because of carelessness.
"No matter how big or small the package is.. THIS is how my packages are delivered daily, not on my door step. He also folds packages and stuffs them into my mailbox. I hate complaining but I have had several packages ruined because of this," said on Robinson resident on Facebook.
"I called the post office and they didn't want to help," said Jenkins.
But there could be a reason.
"If a mail piece enters the mail stream near a USPS Regional Processing & Distribution Center and is delivered to a rural area, it will get there as fast, if not faster, than current delivery. If mail enters the mail stream from a rural area, it may take 12-24 hours extra but is still within our service standards, said Ashley S. Holmes Mullenix, a USPS corporate representative.
As for the mistreatment of packages, the representative says: “The Postal Service is committed to providing outstanding service to its customers, and postal employees take great pride in their work delivering for the American public. The vast majority of the more than 7 billion packages shipped using the U.S. Postal Service each year arrive swiftly, safely and intact. However, even one mishandled package is unacceptable and does not reflect the careful efforts of the thousands of professional, dedicated carriers and clerks in our workforce. Local management will reach out to the affected customer featured in a previous news story to help resolve this issue. We encourage customers with any mail delivery issues to communicate with their local office or contact us at 1-800-ASK-USPS (1-800-275-8777) or at usps.com.”
