CENTRAL TEXAS — Facilities, businesses, schools, and more in your Central Texas neighborhoods are experiencing outages and IT and technology issues.
Below is a running, updated list of outages and issues in your areas.
Friday, July 19 (4 p.m.)
Texas Commission on Law Enforcement Data Distribution System
TCLEDDS and MyTCOLE applications are currently unavailable — CrowdStrike released a flawed update to their security tool that has interrupted systems world-wide, including some of TCOLE's applications. The TCLEDDS and MyTCOLE applications are currently down.
Friday, July 19 (3:45 p.m.)
Texas Health and Human Services
Several Texas Health and Human Services (HHS) systems were impacted overnight by the global CrowdStrike outage. HHS is working with state partners and leadership to implement a solution expeditiously. "Please do not call the HHS help desk support service areas to report this outage," officials said. Gainwell call centers are available to receive calls. Contact the Texas Medicaid Pharmacy and Technical Call Center at 800-435-4165 or the Texas Pharmacy Prior Authorization Call Center at 877-PA-TEXAS (877-728-3927) for assistance. Vendor Drug Program systems [links-1.govdelivery.com] affected by the outage include:
- Fee for service claim adjudication system
- Pharmacies may not be able to submit claims via the point-of-sale system.
- Switch vendors reporting impact
- Switch vendors may hold claims.
- VDP Provider Portal
- Pharmacies cannot access weekly electronic remittance advice and 835 payment files or check client eligibility.
- Prescribers may be unable to log into the portal but can still contact the call center to request prior authorization.
- Electronic Certificate of Information (eCOI) Portal
- Drug manufacturers cannot access the portal to submit or check the status of eCOIs.
- Rebate portals
- Drug manufacturers cannot access the portal to submit or download invoices.
Friday, July 19 (11:45 a.m.)
Baylor Scott & White Health
"Our priority is the health, safety and wellbeing of those we serve and our team members. Patient care is safely continuing as we work through issues related to the technical disruption that is impacting computer systems across the globe."
Friday, July 19 (10:47 a.m.)
Robertson County Sheriff's Office - Robertson County
The Robertson County Sheriff's Office confirmed to 25 News that it is seeing minimal impacts from the outage, telling Neighborhood News reporter Ezekiel Ramirez that only its license plate reader technology is affected.
Friday, July 19 (10:30 a.m.)
Texas Department of Insurance
TDI is experiencing outages on several of their online applications due to an external issue affecting computer systems worldwide — updates to fix the issues are being applied.
Friday, July 19 (10:28 a.m.)
Texas Department of Motor Vehicles
Texas Department of Public Safety (DPS) Driver License Offices (DLOs) across the state are currently closed due to a technical issue which is related to the global CrowdStrike incident. Customers with appointments should have been notified of the closure. IT teams are working diligently on a fix to the issue, however, there is no current estimate on when DLOs will be able to reopen.
Friday, July 19 (10:23 a.m.)
City of Waco - Waco
Overnight, the City of Waco network was negatively impacted by a “bad patch” from the anti-virus vendor CrowdStrike, the city said. There were integral servers and workstations offline, in addition to some Windows workstations. The City of Waco's IT department responded and has been working through the night to restore all systems — they will continue until every device the city owns has been checked. This is the same issue affecting airlines, governments, banks, and other networks across the world. All city departments, including police and fire, have and practice manual processes to ensure public safety and critical infrastructure are not in danger in these types of situations.
Friday, July 19 (10:18 a.m.)
Texas A&M University - College Station
Texas A&M University classes are canceled due to vendor IT outage — university operations will continue as normal. Employees performing essential facility, health, safety and/or security-related functions should report as normally expected. Employees supporting or participating in clinical operations or those unsure of reporting status should confirm with their supervisor or faculty. The New Student Conference at our main campus will remain on-schedule and the equipment and services needed have been prioritized for restoration. Aggie Dining point of sales services for both the main campus and Texas A&M University at Galveston are currently down. If you have a university-issued Windows device that will not boot or shows a blue screen, it must be brought to your local IT support team on campus to be manually restored as soon as possible. Visit emergency.tamu.edu for more information.
