COPPERAS COVE, TX — The City of Copperas Cove is providing an update after some utility bills were recently sent with errors.
As previously announced, Billing Cycle 1 was inadvertently billed using new rates which became effective on October 1, 2020, for services provided prior to that date.
As a result, corrected bills for Cycle 1 were regenerated on October 14, 2020, and mailed to customers on October 16, 2020.
Copperas Cove says slight date adjustments have been made to several other billing cycles, as follows:
- Billing Cycles 2 & 3 – bills were generated on October 15th, and mailed on October 16th
- Billing Cycle 4 – bills were generated on October 16th, and mailed on October 20th
- Billing Cycles 5, 6, & 7 – bills will be generated and mailed as regularly scheduled
For those customers who may not know in which billing cycle they reside, a map is located for review on the City’s website at the following link:
https://www.copperascovetx.gov/files/utility_admin/water%20collection%20map.pdf
Questions or concerns may be directed to the Utility Administration Department by email at utilities@copperascovetx.gov, by phone at (254) 547-8718, or in person at 914 S. Main Street, Suite A.
